Admin APIConversations
Get the attendance report
Volume, response and resolution times, satisfaction, per-agent numbers,
attributed revenue and labels over the last days.
Authorization
bearer_auth AuthorizationBearer <token>
Authorization: Bearer <token>. Either a session access token from POST /auth/login (refresh it with POST /auth/refresh) or a store API token (mobi_st_…). A store API token works only for the store it was issued in, and can do at most what its issuing user can there, narrowed to the scopes it was issued with.
In: header
Path Parameters
store_id*string
Store id
Format
uuidQuery Parameters
days?integer
Window in days, 1 to 365. Defaults to 30.
Format
int64Response Body
application/json
application/json
application/json
application/json
application/json
curl -X GET "https://example.com/stores/497f6eca-6276-4993-bfeb-53cbbbba6f08/conversations/reports"{
"agents": [
{
"csat_avg": 0,
"name": "string",
"open": 0,
"resolution_avg_s": 0,
"resolved": 0,
"user_id": "a169451c-8525-4352-b8ca-070dd449a1a5"
}
],
"attributed": {
"orders": 0,
"revenue_cents": 0,
"window_days": 0
},
"by_hour": [
{
"count": 0,
"hour": 0
}
],
"days": 0,
"tags": [
{
"count": 0,
"tag": "string"
}
],
"times": {
"first_response_avg_s": 0,
"first_response_median_s": 0,
"resolution_avg_s": 0,
"resolution_median_s": 0
},
"totals": {
"bot_resolved": 0,
"conversations": 0,
"csat_avg": 0,
"csat_count": 0,
"customers": 0,
"open": 0,
"previous_conversations": 0,
"resolved": 0
},
"volume": [
{
"channel": "web",
"count": 0,
"day": "2019-08-24"
}
]
}{
"code": "not_found",
"details": {},
"error": "Order not found"
}{
"code": "not_found",
"details": {},
"error": "Order not found"
}{
"code": "not_found",
"details": {},
"error": "Order not found"
}{
"code": "not_found",
"details": {},
"error": "Order not found"
}