Frequently asked questions
Quick answers about the trial, billing, your online store, data and support.
Do I need a card to try it?
No. The trial lasts 14 days, includes every module and has no automatic charge.
Does Mobiari charge a fee per order?
No. You only pay for your plan. Pix and card fees are those of your payment provider (Mercado Pago), charged by them to your account.
Can I use just part of Mobiari?
Yes. Many stores start with WhatsApp customer service, inventory and automations and keep their current storefront. The price is the same: every plan includes every module.
Is my data mine?
Yes. You can export orders, customers and inventory at any time, and for up to 90 days after closing your account. We handle data in line with the LGPD; see the privacy policy.
How does the assistant work?
It is an AI that knows your store: it answers customers in the chat and on WhatsApp and, in the dashboard, it looks up orders, adjusts stock and creates discounts. Every change it proposes needs your approval before it is applied.
What happens if I go over my plan's limit?
Store and people limits: the dashboard lets you know and suggests the next plan, without deleting anything. Assistant: when it reaches the monthly limit, it pauses until the 1st of the month or until you upgrade your plan.
Is there a contract or minimum term?
No. You can cancel the monthly plan whenever you want, effective at the end of the paid month. The annual plan runs for the 12 months you signed up for.
Do you issue invoices?
Yes, a service invoice (nota fiscal de serviço) for every paid bill.