Plans and billing
Prices, limits, free trial, paying with Pix, changing plans, canceling and late payments.
Every plan includes every module: online store, orders, inventory, WhatsApp customer service, email marketing, automations and the assistant. What changes between them is the size of your operation. There is no fee per order.
Plans
| Essencial | Profissional | Escala | |
|---|---|---|---|
| Monthly | R$ 197 | R$ 497 | R$ 1,197 |
| Annual (2 months free) | R$ 1,970 | R$ 4,970 | R$ 11,970 |
| Stores | 1 | up to 2 | up to 5 |
| People on the team | up to 3 | up to 10 | up to 30 |
| Assistant (messages per store/month) | 300 | 1,500 | 6,000 |
| Files | 10 GB | 50 GB | 200 GB |
| Emails per month | 10,000 | 50,000 | 250,000 |
| Support | Email and WhatsApp, business hours | Guided onboarding and priority support | Account manager and assisted migration |
More than 5 stores, franchises or higher volumes: get in touch with us for a custom plan.
How limits are counted
- People: anyone with access to any store in the organization, plus pending invitations. The same person in two stores counts once.
- Assistant: messages per store per month, adding up the dashboard and WhatsApp. The counter resets on the 1st.
- Emails: a reference for monthly volume. Sending follows each store's daily deliverability limits.
When you reach the store or people limit, the dashboard lets you know and suggests the next plan. Nothing is deleted.
Free trial
You get 14 days with everything unlocked, no card required. Your trial plan is the one you picked on the website (Profissional, if you didn't pick one). Three days before the trial ends, your first invoice becomes available in Settings → Plan and billing and arrives by email.
Paying before the trial ends doesn't shorten the trial: your first monthly period starts counting when the trial ends.
Payment
Billing is by Pix, monthly or annual, paid in advance:
- In Settings → Plan and billing, click Activate now (during the trial) or Pay now.
- Copy the Pix Copia e Cola code and pay in your bank's app.
- Confirmation arrives by email within 1 business day, and your status changes to Active.
Later invoices are issued 7 days before each renewal, also by email. We issue a service invoice (nota fiscal de serviço); if you need a boleto, reply to the invoice email.
Pix Automático
Soon you'll be able to authorize Pix Automático once and your renewals will be charged automatically, with no code to copy every month.
Change plans
In Settings → Plan and billing → Plans, choose the plan and the billing cycle (monthly or annual). Only the organization's owner can change it.
- During the trial, the change takes effect right away and costs nothing.
- Upgrading takes effect right away; the new price applies from the next invoice.
- Downgrading takes effect at renewal. Before that, the organization must fit within the new plan (stores and people).
Open invoices are reissued with the new price.
Cancel
In Settings → Plan and billing, click Cancel subscription. Everything keeps working until the end of the paid period (or the trial) and nothing else is charged. Changed your mind? Keep subscription undoes the cancellation as long as it hasn't taken effect yet.
After cancellation, your data stays available for export for 90 days.
Late payment
- On the due date, if there is no payment, the subscription becomes Past due. Everything keeps working, and we let you know by email and in the dashboard.
- 15 days after the due date, the organization is suspended: the dashboard stays accessible and your data is kept, but creating stores, inviting people and using the assistant are blocked.
- As soon as payment is confirmed, everything goes back to normal.
Already paid and still showing as past due? Reply to the invoice email with your payment receipt.